At Khaas Fabrics, customer satisfaction and product quality are our top priorities. We carefully inspect our products before dispatch to ensure our customers receive their orders in excellent condition.
However, if you receive a defective, damaged, or incorrect product, we are happy to assist you with a return, exchange, or refund in accordance with the following policy.
1. Eligibility for Returns & Exchanges
Returns or exchanges are accepted under the following circumstances:
- Defective Fabric: The fabric has manufacturing defects, tears, holes, or other visible damage.
- Color Discrepancy: The color of the received fabric is significantly different from the product displayed or described on our website. Minor variations due to photography, lighting, or screen settings are not considered defects.
- Incorrect Product: You receive a product, design, color, or fabric different from what you originally ordered.
- Damaged Product: The product arrives in a damaged or unusable condition.
All return and exchange requests are subject to verification by our customer support team.
2. Claim Period – 3 Days
Customers must report any defective, damaged, or incorrect product within 3 calendar days of receiving their order.
To submit a claim:
- Contact our customer support team through our official WhatsApp or email.
- Provide your order number and delivery details.
- Share clear photographs or videos showing the reported issue.
Claims submitted after the 3-day period will generally not be accepted, except where otherwise required by applicable law.
We encourage customers to inspect their orders immediately upon delivery.
3. Non-Returnable & Non-Exchangeable Items
Returns or exchanges will not be accepted in the following circumstances:
- Change of mind after placing or receiving an order.
- Personal dislike of the selected color, design, fabric, or pattern.
- Incorrect selection of a product by the customer.
- Products that have been used, washed, altered, stitched, or damaged after delivery.
- Minor color differences caused by lighting, photography, or individual screen settings.
Please review your order carefully before completing your purchase, as returns and exchanges due to a change of mind are not permitted.
4. Conditions for Returns & Exchanges
To qualify for a return or exchange:
- The product must be unused, unwashed, and in its original condition, unless the reported defect prevents this.
- Original packaging, labels, and tags should be retained wherever possible.
- Proof of purchase or an order number must be provided.
- Customers must provide clear photographs or videos showing the reported defect or incorrect product.
- The claim must be submitted within 3 calendar days of receiving the order.
- All claims are subject to review and approval by Khaas Fabrics.
5. Return & Exchange Procedure
If you receive a defective, damaged, or incorrect product, please follow these steps:
- Contact Khaas Fabrics customer support within 3 days of receiving your order.
- Provide your order number and details of the issue.
- Share clear photographs or videos showing the problem.
- Our team will review your request and provide further instructions.
- Once approved, we will guide you through the return or exchange process.
Customers are requested not to return any product without first contacting our customer support team.
6. Refund Policy – 20 Days
Refunds are available for eligible returns involving verified manufacturing defects, damaged products, or incorrect items.
- Refund requests must be initiated within 3 calendar days of receiving the order.
- Refunds will be approved after verification of the claim and inspection of the returned product, where applicable.
- Approved refunds will be processed within 20 calendar days from the date of refund approval.
- Refunds will be issued through an available payment method agreed upon with the customer.
- If an eligible product cannot be replaced, customers may request a refund.
- Refunds will not be issued for change-of-mind purchases or other non-eligible requests.
The actual time for funds to appear in the customer’s account may vary depending on the bank or payment provider.
7. Shipping Charges
If a return or exchange is approved due to a manufacturing defect, damaged fabric, or an incorrect product supplied by Khaas Fabrics, the applicable return or replacement shipping costs will be covered by Customer.
8. Product Color Disclaimer
We make every effort to display product colors accurately on our website.
However, slight differences may occur due to lighting conditions, photography, and screen display settings.
Only significant color discrepancies that are verified by our team will qualify for an exchange or return.
9. Contact Us
For any questions regarding returns, exchanges, or refunds, please contact Khaas Fabrics Customer Support through the official contact details available on our website.
We are committed to resolving genuine product-related concerns fairly and efficiently.
Thank you for shopping with Khaas Fabrics!